TERMS & CONDITIONS OF TRADING WITH EFFECT FROM 11th SEPTEMBER 2017
1. ESTIMATES AND COSTS OF TREATMENT
We are happy to provide verbal or written estimates of the probable costs of your animal’s treatment. This is not a quotation. Please bear in mind that
some conditions do not respond to treatments as predicted and any ongoing costs will be discussed prior to further treatment.
2. PAYMENT PERIOD
All fees incurred at the pet clinic for small animals must be settled at the time of treatment.
All routine and a selection of elective equine procedures must be paid for at the time of the booking.
Any pre-ordered medication that is being dropped to your yard or posted to you must be paid for at the time of ordering. Medications served over the
counter must be paid for at the time of collection at the clinic.
Non-routine treatment on account will only be available to clients who have a known credit history and will be at the discretion of the vet or practice
All invoices must be paid in full within 14 days of the invoice date.
3. CHARGES ON LATE PAYMENT
We reserve the right to apply a late payment administration fee of £18.00 inclusive of VAT every 14 days until the full balance is cleared.
4. PURSUIT OF DEBT
Any debt outstanding for longer than 60 days from the invoice date will be passed to a debt collection agency. This will incur an administration fee of
£40.00 inclusive of VAT and a 20% surcharge will be added to all balances referred.
5. NOTIFICATION OF QUERIES AND COMPLAINTS
Notification of queries and/or complaints must be notified to the veterinary practice, verbally or in writing, within 14 days of the invoice date. The
veterinary surgeon or practice manager will respond within 14 days of receiving the complaint, either verbally or in writing.
For details regarding equine insurance please refer to our separate ‘Making an Equine Insurance Claim Guidelines’ sheet attached.
We are happy to help with processing insurance forms for all small animal insurance claims, but they must be signed by the policy holder. If we have
agreed to accept payment direct from your insurer, please contact them regularly to ensure they are in receipt of all the necessary information to proceed
with your claim. You should ensure that your policy payments are up to date and that you are aware of any pre-existing conditions or exclusions on your
policy. Any accounts not settled by your insurer within 45days of submission date must be settled immediately by yourself.
In the event of a default of this Agreement, these Terms and Conditions of trading shall be governed by law under English jurisdiction.
8. DATA PROTECTION
With regard to using the data we have collected about you or your animal/s we will comply with the provisions of the Data Protection Act 1998. By
instructing us to treat your animal/s you automatically authorise us to use the data in the course of our work and send you details of any services and
promotions we provide. We will, unless specifically requested otherwise, pass information about you or your animal’s clinical histories and diagnostic
imagery to your insurance company or referral practices when necessary. We may also pass on personal and financial information to our debt collection
services, if required.
9. PRESCRIPTIONS AND DISPENSING MEDICATION
You can obtain the medication that your animal/s needs from us. Should you wish to purchase “Prescription Only Medication” category V (POM-V)
medication/s elsewhere, Blaircourt can issue you with a written prescription, for which there is a charge. Prescriptions can only be produced for animals
under your and our care, which have been examined within the last 6 months. The cost of such re-assessment is available upon request. A prescription
may not be appropriate for an in-patient or where emergency treatment is necessary. Ideally a minimum of 24 hours-notice must be given when ordering
any medication or prescriptions.
10. MISSED APPOINTMENTS
24hrs notice is required for cancellation of appointments in the pet clinic. Those clients who miss three appointments will receive a consultation fee.
11. THIRD PARTY ACTIONS
Blaircourt Equine Veterinary Clinic Ltd is in no way endorsing or recommending any third parties referred to on the website or contained in the
information provided by Blaircourt. Blaircourt is not responsible or liable for any third party actions.
12. TERMINATION OF SERVICES
It would be very sad if the relationship between us breaks down, or we no longer meet your veterinary needs. If this is the case, you can terminate our
services without notice. We will request that any outstanding debt on your account be paid immediately. Likewise, we reserve the right to withdraw our
services to a client who fails to settle their account on time and will inform you in writing of this. We strongly advise that you make immediate alternative
arrangements should you have an emergency situation.